SalesStream™ Cloud Support Resources/Index

 

Welcome to SalesStream™ Cloud Online Support, this is home to our Comprehensive Online Help Manual + FAQs covering most aspects of our system in detail, with screenshots and examples.  If you have a specific question which you can't find an answer to here please do not hesitate to email paul.b@jsanet.co.uk or create a Support Ticket using our ZenDesk System.

SYSTEM UPDATE - we have spent the last few months performing a huge overhaul/update of the Product Screens and these are now live.  The Help Pages below will be updated with new instructions and screenshots over the coming days.  Please do not hesitate to email on the address above or place a Support Ticket on our ZenDesk if you have any questions about these new screens
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- Basic Sales
- Refunds
- Payments
- Customer Enquiries





- Product + Price Management
- Suppliers
- Purchase Orders
- Goods In + Out
- Inter Branch Transfers (IBT)
- Customer Enquiries

 

 


A list of Frequently Asked Questions compiled from our communications with customers over many years.  This is constantly updated and refreshed, well worth checking this before submitting a question to us by email or phone.





Allows our Support Engineers to take remote control of your PC/EPOS Till (provided you are connected to the internet).

Simply follow the link to the left (www.retailsoftware.co.uk/help) and enter your details to join our Support/Training Queue.  You will need to agree to our Disclaimer and please note that during this session it is possible that your Cash Drawer may open/eject.
 

Recent Updates to this Help/FAQ Blog :

NEW - Instructions re setting Product Min/Max Stock Levels

System/Updates Status :

EPOS - we have recently added lots of NEW Features to the EPOS Software and made a number of improvements including; Barcode/Receipt Printing Shortcuts, Price Band Management, Discount Improvements. These updates will be rolled out to Existing Customers in the near future.

Cloud/Backoffice - due to it's online nature we are constantly working on improvements to the Cloud/Backoffice element of SalesStream. Major current developments include; Warehouse Management, Special + Customised Orders, Improved Stock Reservation